I am being charged monthly for an account I don't have

[#1]

I want to stop the money coming off my credit card each month. I don't have an account!

[Jeremy]

Hi there,

Thank you for reaching out to the Community. We're sorry to hear that you've been charged for an account that's not in use. Let's take a closer look into this.

First we recommend that you check this article out and follow the steps that's provided in it.

If that doesn't do the trick and you know that you haven't added your payment details to an account, contact our customer support here so that they can help you track the account that's being charged backstage and help you cancel the subscription.

Let us know how it goes so that we can continue to assist you if you need us to 🙂

Take care!