I am being charged twice

[denisefrench63]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[denisefrench63]

Hi 

My visa has been charged twice 

I have changed my password and have checked accounts and can only find the one

How do I stop this

[Xenia]

Hi @denisefrench63,

Glad to have you on the Community. No worries, we're here to help!

It's technically not possible to have two subscriptions at once with just one account, so it's likely that there is another account out there, which you might have forgotten about or which is registered to a family member or friend. 

We'd recommend to check out this page and follow the steps under Do you have more than one account? In case you can't access the second Premium account, you'll also find a link there to get in touch with our support staff, who will help you track down the account.

Hope you'll find this info useful. Let us know if there's anything else you need help with 🙂