I am not happy...

[Calvin2410]

I am a student, and are therefore eligibale for the 50% discount on Spotify's service. However, this month I didn't have enough to pay the subscription in my bank account, so my premium was taken away, which is when I then found out that I was paying the full god darn price? I gave spotify my student card number, and yet they have completely ignore it the whole time i've paid for premium. Seeing as I've been a member for over a year, how do I go about getting my money back?

[Joe]

Hi. You need to reach out to the payment team with this form and I'm sure they'll do their best to help you. You might initially get an automated response, directing you back here or to the FAQs, in which case please reply to it to speed things along.