I am unable to change my country or sign up for the family plan

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I am unable to change my country or sign up for the family plan

user-removed
Not applicable

Current Plan: Premium

Current Country: US

 

Desired Plan: Premium Family

Desired Country: Thailand

 

I am living in Thailand now, and I want to update my country to Thailand. I am also trying to set up a Premium Family plan so that my wife can also have an account.

 

I visit to the account page, and my country is listed as the US.

 

I visit the subscription page, and click "Update". I click "Change Country" at the bottom, and select Thailand. Then I fill in my credit card details, and click "Change Payment Details."

 

After saving, I am redirected to the account page, but my country is still listed as the US. However, it did save my new credit card.

 

 

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Second issue:

 

I visit the account page, and my plan is listed as Spotify Premium. I click "Change Plan", and then click the "Add Family" button next to Spotify Premium Family. Then I see a red error message notification at the top of the page, saying "Oops! Something went wrong, please try again."

 

Thanks for your help!

 

 

1 Reply

Jose_M
Rock Star 15
Rock Star 15

Hello there! Thanks for reaching out.

 

Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection. If you want to purchase a Premium subscription, you need to pay with a payment method that matches the country you're currently in. I'd also recommend checking out this Support article for more info.

Let me know how you get on!

Jose_MRock Star 15
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