I bought premium spotify and have not received

I bought premium spotify and have not received


Buy a membership of Spotify for 3 months by 0.99 usd then received a message from my credit card visa has been telling me to buy and when I returned to my account had not been any change in it

1 Reply


Hello @sirrxx, Welcome to the community! 🙂


Here's what to try if you've upgraded to Premium but don't see it in the app.


  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.


I hope this helped! 🙂

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