I can no longer log in

[4-6finu_5dmk]

I'm putting in my username and password correctly but it wont let me log in.

My user is batgirl19999 

[JackBeau]

Hey! Thanks for coming to the community for help 🙂

I’m sorry to hear you're having trouble. I recommend checking out this article for more info. This should help clear things up!

Hopefully this helps! (and if it does, marking this as a "solution" will make it easier for others with the same problem to find)

[ge-3_krn8wu2]

The link provided as the solution just goes to the regular Spotify help page, which doesn't answer the problem

[user-removed]

Hi! I assume you are tyring to login in using your profile name and not your user name per se . batgirl19999  must be your profile name.  It’s not possible to log in with a profile name. User name is composed by a set of letters and numbers that was automatically gererated when you created your account.  You can login in either by user name or E-mail. Try login with your E-mail, and If you keep receiving error messages, reset your password through this link  

https://www.spotify.com/us/password-reset/

[ge-3_krn8wu2]

I have done both the things you suggest and neither of them worked.
Strangely, I can log on on my iPhone and my laptop, just not on my iPod.

[user-removed]

Hi! Check out if your iPod meets the following system requirement : 

. 5th generation iPod Touch or above

. iOS 9 or above. 100 MB free space

If yes, I would suggest you to :

- Re-instal your Spotify app. 

- Ask a  friend to try logging into your app with their username and passord.

-If it does not work->  then the issue might be related to your device and not with your account per se. Access  https://www.spotify.com/us/account/offline-devices/ and remove all your active offline devices

- Try to re-log in 

- If the error persists, try to attach a screen shot next time you get back on here 

 - If it works with your friend's account-> issue might be related your account. Created another account through this link https://www.spotify.com/us/signup/ then contact costumer service at support@spotify.com and ask them to transfer your saved contents from your old to the new account  

- Good luck 😉