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I can not change payment method

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I can not change payment method

Newbie

I want to change my credit card inormation, or at the very least swith my payment method to PayPal.  Neither of those options are avialable on the Subscription page 

 

Please help!

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Re: I can not change payment method

Spotify
Spotify

Hey everyone,

 

We're looking into this right now. It's a little strange. For the time being, if you go to your 'Edit Profile' page, you'll have the option to 'Update your payment details' here. 

 

If, for some reason, you're not seeing this link, please fill out a Contact Form. Just head to 'About us' above and 'Contact Form'.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

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Solution!

Re: I can not change payment method

Newbie

This actually did solve my problem. Thanks so much

View solution in original post

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Re: I can not change payment method

Rock Star 24
Rock Star 24

@mutebi

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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14 Replies
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Re: I can not change payment method

Newbie

I'm having the same exact problem.

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Re: I can not change payment method

Newbie

I cannot either in:

 

Chrome 17.0.963.78

Firefox 10.0.2

or IE 9.0.8112.16421 

 

 

Highlighted
Solution!

Re: I can not change payment method

Spotify
Spotify

Hey everyone,

 

We're looking into this right now. It's a little strange. For the time being, if you go to your 'Edit Profile' page, you'll have the option to 'Update your payment details' here. 

 

If, for some reason, you're not seeing this link, please fill out a Contact Form. Just head to 'About us' above and 'Contact Form'.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

View solution in original post

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inbox

Casual Listener

all of a sudden i am not getting any new songs sent to me in spotify. when i look at my facebook inbox i get the actual messages but i do not get anything in facebook.

i tested it out and i can send songs but just cant receive??

 

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Re: I can not change payment method

Casual Listener

all of a sudden i am not getting any new songs sent to me in spotify. when i look at my facebook inbox i get the actual messages but i do not get anything in facebook.

i tested it out and i can send songs but just cant receive??

Highlighted
Solution!

Re: I can not change payment method

Newbie

This actually did solve my problem. Thanks so much

View solution in original post

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Re: I can not change payment method

Newbie

i tried to change my payment information as i got a new card unfortunately my bank will not except them trying to use a 0$ amt to verify the account i confirmed this with my bank they must charge me my monthly fee and now i cant talk to any one from here and am probably going to lose my account. can any one help with this

 

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Re: I can not change payment method

Casual Listener

This DOES NOT WORK for me. I have the Swedish version and if i choose Edit profile there nothing there about payments.

HELP!!

 

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Re: I can not change payment method

Rock Star 24
Rock Star 24

@psw_1

 

Find an email receipt for any Spotify subscription purchase you might have received. In it, it shows your Spotify username

 

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account. It's the one with the Premium features.

 

Go to your Subscription and payment overview --> http://spotify.com/account/subscription/

 

Click UPDATE DETAILS.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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