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I can not change payment method

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Re: I can not change payment method

Newbie

I'm having a similar experience after getting a new credit card, and unable to change my payment settings. The attached image is what I've been seeing for the past 20 minutes. Please advise!

spotify payment.PNG
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Solution!

Re: I can not change payment method

Rock Star 24
Rock Star 24

@mutebi

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.
osorniosRock Star 24
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View solution in original post

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Re: I can not change payment method

Newbie

I am sure you are loosing customers as you are not user friendly when the customer wants to change payment method. I work with computers, it took me 30 minutes to figure out how to change credit card info. BR bjorn

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Re: I can not change payment method

Newbie

Please I can not change my payment method in my account on Spotify, I already know that I have to go to subscription and then to UPDATE but there is no way to modify the information.. I just want to remove my actual card and add a new one.

 

Thank you!! 

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Re: I can not change payment method

Rock Star 24
Rock Star 24

Hey @davidzuken

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

 

Also, try in a different device (computer, tablet, etc.)

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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