I can not login to my account?

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I can not login to my account?

Regular

Plan

Premium

Country

United States

 

My Question or Issue

My spotify account randomly logged me out on both my Iphone and laptop, and I have since been unable to log back in.  It says my password is incorrect, and when I tried to change it through my email I recived no email (I tried resending the link multiple times).  I don't know how to get back into my account please help!

Screen Shot 2019-05-18 at 11.26.28 AM.png
4 Replies
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Re: I can not login to my account?

Rock Star 23
Rock Star 23

Hey @mariorubino221, and welcome to the community.

Hope you're doing great! 

 

Are you able to log in to Spotify here?

Let me know how this goes 🙂 

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: I can not login to my account?

Newbie

I pay with my mail address for my daughter's account. Last day, she changed her smartphone and it's impossible for her to found her account and her musics. What's the matter? 

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Re: I can not login to my account?

Regular

Still no luck!  I tried here and it didn't work...

Screen Shot 2019-05-19 at 1.09.49 PM.png
Highlighted

Re: I can not login to my account?

Rock Star 23
Rock Star 23

Hey @mariorubino221.

 

Thanks for that screenshot!

Lastly, could you try resetting your password here? I'd recommend doing this using another browser. 

 

@Silvère.

To avoid any confusion, could you start up a new thread here explain your issue? The community will be more than happy to help!

 

Thanks 🙂

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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