I can not reset my password, but I cant set up a new account with the same email

[zolnar]

I tried to reset my password, but the i get an error saying "The username or email you provided is not associated with an active Spotify account." But then when I tried to set up a new account with the email, it says "We're sorry, that email is taken."

Any ideas?

[MattSuda]

I suggest you contact support so they can help you with the account

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.