I can only login with FB since I don't have my password and email on account doesn't exist

[morganfree]

Plan

Premium

Country

BRazil

My Question or Issue

I was trying to change the email in my account since it doesn't exist any longer, but I can't do it since I don't know the password I'm using to log in (I'm using FB login).

If I try to recover password, I'm being asked for the actual password, which I don't know what is it... 

So, I can only login with FB. I want to have the possibility to log in with User/Pass.

I don't want to create a new account... I have my family related to this account, that would be a great inconvenient! I need to resolve this.

[morganfree · Accepted solution]

I could resolve the issue by speaking directly with the Support.

They've actually changed the email associated to the account and I could recover my password. Now I can login with FB and User/Pass.

The link to the support is https://support.spotify.com/br/contact-spotify-support

Thanks!

[Peter]

Hey @morganfree,

Glad to hear you were able to resolve this with the help of our Customer Support team!

Let us know if there's anything else we can do for you.

Thansk! Stay awesome 🙂