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I can't access my account to cancel my Premium subscription

I can't access my account to cancel my Premium subscription

I think my account may have been hacked becasue I have been logged out of all my devices and my password that I never changed no longer works to log me back in.  I have tried to reset my password but I dont have access to the email account it sends the reset link to.  I'm not going to pay for premium on an account I can't get into.  There has to be a way to either verify that it's my account or to just cancl the subscription.  Please help! 

 

*I posted this from one of my other accounts 

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1 Reply

Hey @anastasiaq,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

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