I can't believe what I'm reading

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I can't believe what I'm reading

user-removed
Not applicable

So, I've been kicked out / logged out from the account that I've held for years, many years.

 

My username: [snip - Community Moderator edit]
My password: not accepted when trying to log in

I no longer use the Facebook account or email from when I signed up years ago. Premium subscriber, with no way to re-access my account. I've hundreds of saved playlists/artists/friends there. 
What am I supposed to do now??? I've had to create a new free account to post this. I'm really angry, why was I logged out in the first instance?? I use Spotify on all my devices. So annoying

Answers please





 

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Katerina
Moderator
Moderator

Hey there @user-removed,

 

Thanks for reaching out about this here in the Community!

 

You mention not having access to your original email address.

 

If you're having troubles resetting your password by following the steps provided here, we'd suggest trying the steps provided in this Spotify Answer instead.

 

There you can find more info, including how to reach out to us, so that a member of our support team can take a look behind the scenes for you. 

 

Let us know how you get on! We'll be right here if there's anything else we can help with.

 

Have a lovely day 🙂

KaterinaModerator
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6 Replies

Luan
Rock Star 14
Rock Star 14

Hey, @user-removed 

Welcome to Spotify Community and thanks for posting!

Sorry to hear that, but you can recover your account, just contacting the Customer Support. Probably they'll ask you some information to get back your account. Hope that you can take back it.

 

Best Regards,

hezorg

LuanRock Star 14
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Note: I'm not a Spotify employee.

user-removed
Not applicable

Thanks, but I need to talk to a mod or someone connected with spotify (unlike my account) I'm tired of trawling through that online help (not helpful at all) site. Can't find anything there that helps me at all.

Luan
Rock Star 14
Rock Star 14

Hey again, @user-removed 

The link that I sent to you will take you along to an online chat where you'll be able to talk to someone and try to recover your account. Just follow the steps:

 

  1. Go to the Customer Support page here.
  2. Select the option "Logging in".
  3. And then select "I can't log in".
  4. Tap "I still need help" button.
  5. Fill the form and then you be guided to a chat page.

Let me know if you could be in touch with the Support.

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

LuanRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

Katerina
Moderator
Moderator

Hey there @user-removed,

 

Thanks for reaching out about this here in the Community!

 

You mention not having access to your original email address.

 

If you're having troubles resetting your password by following the steps provided here, we'd suggest trying the steps provided in this Spotify Answer instead.

 

There you can find more info, including how to reach out to us, so that a member of our support team can take a look behind the scenes for you. 

 

Let us know how you get on! We'll be right here if there's anything else we can help with.

 

Have a lovely day 🙂

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

View solution in original post

user-removed
Not applicable
tried several times. keep getting gateway timeout

Katerina
Moderator
Moderator

Hey @user-removed,

 

Thanks for getting back in touch with this info!

 

We'd recommend giving it a fresh try in an incognito or private window in your browser. If that doesn't do the trick, we'd suggest trying in a different device or internet connection.

 

If you're still having troubles, it'd be helpful if you could share a screenshot of what you see or at what point you see this error message so we can take a closer look.

 

We'll be keeping an eye out for your reply 🙂

 

Have a lovely day!

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
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