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I can't cancel billing for my old account. :(

I can't cancel billing for my old account. :(

Hello, I deleted my facebook account (which I had used to sign up for Spotify) and now I keep getting billed but I can't log in with the account! I submitted a request on the contact form with Spotify a couple days ago but I haven't heard anything back. Is there anything I can do to log on and cancel premium? Or do I need to cancel my debit card? I would like to avoid having to do that.

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3 Replies

Hey 🙂 

 

Do you have a case number from when you got in touch? I can ask someone to chase it up for you.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

For staff reference, case number PM'ed to me will add to the escalation post 😉 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Hey cubeus1, that case # is safely with our support team. You should get a response within 24 hours.

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To judge my musical taste, check out my last.fm.

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