I can't cancel billing for my old account. :(

[cubeus1]

Hello, I deleted my facebook account (which I had used to sign up for Spotify) and now I keep getting billed but I can't log in with the account! I submitted a request on the contact form with Spotify a couple days ago but I haven't heard anything back. Is there anything I can do to log on and cancel premium? Or do I need to cancel my debit card? I would like to avoid having to do that.

[Peter__]

Hey 🙂 

Do you have a case number from when you got in touch? I can ask someone to chase it up for you.

Peter

[Peter__]

For staff reference, case number PM'ed to me will add to the escalation post 😉 

Peter

[Adam]

Hey cubeus1, that case # is safely with our support team. You should get a response within 24 hours.