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I can't cancel my subscription because of password validation bug

I can't cancel my subscription because of password validation bug

Hello,

My Spotify Account is paused now because I wanted to cancel my subscription. But when I wanted to cancel it, there was always message 'Incorrect password'. My password is stored in Password Manager and it's length is 32 characters. It contains special chars like < > = ] # & and so on... Login to spotify web page, login to spotify windows app works fine. But cancelation of subscription doesn't work. And I have now paused account and I can't use Spotify Free because of it. 

 

Thanks. 🙂

Reply
2 Replies

@burisk

 

Why don't you change your password temporarily, just to cancel and then change it again to your original password?

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
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I know, this is a solution but this is not solution for this bug. Because this is a bug of different validation of password. Just this is a bug, I wanted to report it.

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