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I can't change my country without paying?? I live in the US!

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I can't change my country without paying?? I live in the US!

I live in the US but I used to live in France, Spotify won't let me change my country so I'll be able to listen to music, without making me pay! I shouldn't have to pay, I don't need to upgrade cause I'm "traveling" I just need them to get that I live in the US just like my IP address shows, and that I need to change my country from France to USA...

 

Can I not do this without paying??

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85 Replies

I'm having an issue with this as well. I made my account in the US, where I live, but am staying in France for 3 months for a study abroad program. I have nothing but US bank cards and don't intend to set up an account at a French bank when I'm staying so briefly. Are we saying that there's nothing I can do to use Spotify until I get back to the States?

I have the issue since 3 months and nobody came up with an answer… I am kind os desperate right now...

@jjsocialtees 

 

I suggest you contact support so they can take a look at your account and help you with this

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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I have similar problem. I've recently moved to Hungary from the UK. I can't log in so I can't change my country. Could you change it for me so I could go on enjoying Spotify. I recommend you to everyone here:)

@Superenyi 

 

I suggest you contact support so they can take a look at your account and help you change the country 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you can't login, try using this contact form:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

can u please change my account to germany so i can put a gift card.

i tried filling out the contact form 2 times and it just sends me this message

 

"If you have a question about Spotify, your first stop should be the Spotify Community http://community.spotify.com/ for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

Then check out our Help pages http://support.spotify.com The FAQs contain solutions to the most common queries and guides on how to use Spotify's features.

You can also now follow or Tweet our Spotify Customer Service Team @Spotifycares for all things Spotify.

We're sure that these solutions will help you with your query. Remember that we'll keep you in the loop on any major service updates via our Twitter:
https://twitter.com/spotifystatus @Spotifystatus

Kind regards,
Spotify Customer Service Team"

@change_my_loc 

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it and tell them you still need help. You should get a reply within 24-48 hours. 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I moved to the UK two weeks ago and it's not letting me use it here! Tried changing the address but I don't want to be giving out my payment details if I'm not paying just yet. What can I do?

@pierp79 

 

I suggest you contact support so they can take a look at your account and help you change the country 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you can't login, try using this contact form:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

how do i change my country. im in canada but my account was on usa for some reason, i didnt chose that. Now my spotify wont work at all because i have to change my country but I cant its blascked out. it says read more and i click itr and it tells me to use the thing thats blacked out. this is impossible. and now i cant use spotify at all.

@fullmetalcombin 

 

I suggest you contact support so they can take a look at your account and help you change the country 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you can't login, try using this contact form:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi, ok, so I get there's nothing shady going on, but how do I actually update my billing information now that I'm in another country without being charged for the first month.

 

Additionally, I have moved to Colombia, but I still only have a US credit card. I have gone thru the upgrade purchase flow and hit the country option, but there is no option to simply save my information without agreeing to be charged for at least the first month of premium.

 

And if my memory serves, if I cancel my premium subscription, I will be charged for the first month and it will stay active until the end of that billing cycle, rather than refunding me for a prorated month.

 

I have also submitted a ticket thru the contact form asking the same thing, but have yet to have heard back.

 

Thanks

@frodomaximuss 

 

How long has it been since you contacted supoort?

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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Marked as solution

I need help to change my country too. Currently its set to norway, but im in the us now and my 14 days are up a long time ago. Any chance you can fix this for me? 🙂

@Duckdiamond 

 

I suggest you contact support so they can help you fix it

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi I have a quick question. I am currently studying in the UK and I want to buy premium but it's not letting me unless I change my account to Malaysia as I have a Malaysian card. Since I live in UK would there any problems if I change my store just to get premium or is there another way to do it?

I have repeatedly been directed to forums to solve my moving country problem, and as we know this is useless.

 

I just sent the following (third attempt at direct contact) email to Spotify. Someone please respond?

 

"Hello,

I have moved countries, from Australia to the UK.

I cannot change my country, and previous requests for someone to change my country have been ignored or replied with a link to a discussion forum that was unhelpful.

Could someone please just change my country to UK?

Thank you for you time.
Best Wishes,
Max"

 

 

@maxhem 

 

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hello, I have a Free Account on Spotify and I recently moved to another country, after 14 days it has stopped working and the option to change country in unavailable. 


1. Your previous country of residence: France

2. Your previous zip code/ postal code: 69100

3. Your new country and postal code
Austria
1110

 

Spotify Cas # 02916700


I would appreciate if this was solved quickly because it has been q few days without Spotify now.
Thank you. 

I can't change my country WITHOUT PAYING!!!! HELP PLEASE!

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