I live in the US but I used to live in France, Spotify won't let me change my country so I'll be able to listen to music, without making me pay! I shouldn't have to pay, I don't need to upgrade cause I'm "traveling" I just need them to get that I live in the US just like my IP address shows, and that I need to change my country from France to USA...
Can I not do this without paying??
Solved! Go to Solution.
No, your account won't be charged when you enter those details.
In fact I can see that your account has now been successfully changed to the USA and is still on our free subscription!
Spotify isn't doing this to be shady. They are doing it to prevent abuse of the system. Since free accounts do not include the ability to travel, if they just allowed people to change their country at will with no form of verification, people would be able to change their country and listen wherever they are. By requiring the credit card for verification, all they are doing is validating your address. They are not charging you anything. If you really don't want to give this information out, you are free to contact Spotify using the contact form (Just click "About Us" above, and then click "Contact Form") and they can change it for you. If Spotify was collecting billing information to use for nefarious purposes, they wouldn't still be around.
@handule - If you remove the card details from your account you should be able to change your country based on your current IP address from your online profile:
If that doesn't work, get in touch with the customer services team directly using the online contact form and they should be able to swap it over manually for you.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.