I can't change my country without paying?? I live in the US!

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Re: I can't change my country without paying?? I live in the US!

Spotify
Spotify
Tommy_Briggs - I'd suggest getting in touch with Customer Support. They'll be able to fix it nice and quickly for you. Just head to 'About us' above, then 'Contact Form'. If you get an automated reply, just email back.
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Moving to Mexico.... what should I do to ensure I can use my spotify free before I go?

MovingToMexico
Newbie

First off - I love Spotify. Thank you for answering musicians' and music lovers' prayers and finding a way to avoid piracy and still enjoy low cost music!

 

I currently am using the free version of spotify because I don't have a mobile device that I need to stream to. This may change in a few weeks when I move to mexico, but for now, after the move I'd like to start off by using the free version abroad. Will I need to do anything to contact spotify to alert them that I am moving?I will still have my credit card billing address in the states for a while after the move until I get all set up down there, and I am hoping that's not going to be a problem.

 

Thanks!

 

 

 

Re: Moving to Mexico.... what should I do to ensure I can use my spotify free before I go?

Spotify
Spotify
MovingToMexico - As we're not available over in Mexico just yet, I'm afraid you won't be able to use your free account over there longer than the 14 day 'holiday period'. This period enables you to use your Spotify outside your home country.

If you'd like to continue using Spotify, you'll need a subscription to Unlimited or Premium. This allows unlimited travel, so if you sign up in the US and use your US card, you'll be able to use it over there. Just head here to do so: www.spotify.com/account/subscription/
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can't change country without updating payment info?? I never provided any payment info.

sebushi113
Newbie

My account is in UK but I just moved to France. I can't change my country without updating my payment information. I never provided any payment information, so how can it be updated??? I don't even have a credit card in France...

 

I'm very surprised by Spotify... it's a shady way of getting people to provide credit card information, so it's easier to subscribe to a premium account?? Very disappointing..  no wonder people are not talking about Spotify anymore..

 

Please provide a solution to change my country. I've tried the Contact Form, but it only gives me a few options to choose, but when I choose them, nothing happens, and I cannot click anything..

Re: can't change country without updating payment info?? I never provided any payment info.

Spotify
Spotify

sebushi113 wrote:

 

Please provide a solution to change my country. I've tried the Contact Form, but it only gives me a few options to choose, but when I choose them, nothing happens, and I cannot click anything..


On Friday afternoon our Contact Form was temporarily unavailable. However, the form is now up and running again! You can write to us right here

 

Users that need to change their country (and don't have a credit card) should just pop us an email via that form. 

 

If you receive an automated message sending back to the Community simply reply again. A member our support team will then be in touch. 

Re: I can't change my country without paying?? I live in the US!

burnoutn420
Newbie

you should try uninstalling and re installing it through your now proxy address.  for me i cant change it back to us or hack into settings to change.. im in canada but it works if your in the us.

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Re: I can't change my country without paying?? I live in the US!

LinnLarsson
Newbie

HiI! I live in the US but my account is registered in Sweden.  I can not change it! So annoying. Please, please help! I need to log in to my friend's account all the time now and I think she might be getting sick of it ;p

Re: I can't change my country without paying?? I live in the US!

Peter__
Community Legend
Weird, does your IP address say you are in the USA?
http://whatismyipaddress.com/

Peter
Spotify Community Mentor and Troubleshooter

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Re: I can't change my country without paying?? I live in the US!

apochoa999
Newbie

Hi, 

I don't know if my situation falls into this category too... but, I had a Mexican Spotify account and upgrated to premium by giving my card information. The free 30 day trial is not over yet but I have recently moved to Germany and Spotify asked me to change my country information. Once I did this, the premium free version was gone, I was a free user again and my card information (pay information) is no longer available. Will I still be charged? I want to cancel my previous Premium subscription. Thanks

Re: I can't change my country without paying?? I live in the US!

handule
Casual Listener

hi! i have moved from sweden to germany and the website doesn't let me change my country without upgrading to spotify premium. can you please help me to change it so that i can keep my free spotify account? thanks!

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