I can't change my country without paying?? I live in the US!

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Re: I can't change my country without paying?? I live in the US!

Peter__
Community Legend
@apochoa999 - Did you get this sorted?

@handule - You should be able to change your country providing your IP address locates to the correct country and you do not have any payment details tied to your account. It is worth trying a different browser to make the change too.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: I can't change my country without paying?? I live in the US!

handule
Casual Listener

thanks for the reply, Peter, but I do have a credit card tied to my spotify account and when I'm trying to change the country it wants me to upgrade for spotify premium which means I have to pay. I guess only someone from spotify can change it so that I can keep my free account.

Solution!

Re: I can't change my country without paying?? I live in the US!

Peter__
Community Legend

@handule - If you remove the card details from your account you should be able to change your country based on your current IP address from your online profile:

https://www.spotify.com/account/profile/

 

If that doesn't work, get in touch with the customer services team directly using the online contact form and they should be able to swap it over manually for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: I can't change my country without paying?? I live in the US!

handule
Casual Listener

omg, it worked! thank you so much Peter!! 

Re: I can't change my country without paying?? I live in the US!

jjsocialtees
Casual Listener

I have the same problem, just moved to canada and I can't access to my music for free and I also can't change my country. Is there a solution here ?

Re: I can't change my country without paying?? I live in the US!

Peter__
Community Legend
@jjsocialtees - What country is your profile currently set to?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: I can't change my country without paying?? I live in the US!

jjsocialtees
Casual Listener

My country is currently France and I would like to change it to Canada since I moved there for good.

Re: I can't change my country without paying?? I live in the US!

Peter__
Community Legend
@jjsocialtees - Are you using Spotify Free or Premium?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: I can't change my country without paying?? I live in the US!

jjsocialtees
Casual Listener

I have a free account.

Re: I can't change my country without paying?? I live in the US!

josefinlarsson
Newbie

Hi,

I need help changing my country to Canada. I want to stay as a free user but keep playing my music on sporify. I would really appreciate the help. Thanks!

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