I can't change my country without paying?? I live in the US!

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I can't change my country without paying?? I live in the US!

Nina2332
Casual Listener

I live in the US but I used to live in France, Spotify won't let me change my country so I'll be able to listen to music, without making me pay! I shouldn't have to pay, I don't need to upgrade cause I'm "traveling" I just need them to get that I live in the US just like my IP address shows, and that I need to change my country from France to USA...

 

Can I not do this without paying??

6 ACCEPTED SOLUTIONS
Solution!

meahtenoha
Spotify
Spotify

No, your account won't be charged when you enter those details.

In fact I can see that your account has now been successfully changed to the USA and is still on our free subscription!

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jvanderb
Roadie

Spotify isn't doing this to be shady.  They are doing it to prevent abuse of the system.  Since free accounts do not include the ability to travel, if they just allowed people to change their country at will with no form of verification, people would be able to change their country and listen wherever they are.  By requiring the credit card for verification, all they are doing is validating your address.  They are not charging you anything.  If you really don't want to give this information out, you are free to contact Spotify using the contact form (Just click "About Us" above, and then click "Contact Form") and they can change it for you.  If Spotify was collecting billing information to use for nefarious purposes, they wouldn't still be around.

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rschlanderer3
Casual Listener

I'm a premium member and am going to Mexico soon.  Does spotify work in Mexico?

 

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Peter__
Community Legend

@handule - If you remove the card details from your account you should be able to change your country based on your current IP address from your online profile:

https://www.spotify.com/account/profile/

 

If that doesn't work, get in touch with the customer services team directly using the online contact form and they should be able to swap it over manually for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Duckdiamond
Newbie
I need help to change my country too. Currently its set to norway, but im in the us now and my 14 days are up a long time ago. Any chance you can fix this for me? 🙂

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joyla8
Casual Listener
It is launched here it just doesn’t allow me to change the country at all....

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85 Replies

Sophie1228
Casual Listener

I same problem I lived in Costa Rica and now I live in the US and spotify wont let me change my country so I cannot listean to music. How can I change the country?? 

osornios
Rock Star 24
Rock Star 24

Hey @Sophie1228

 

Most of those problems come from a difference between the country shown through your IP address, and the one in your profile.

 

First, check your IP address here.


After that, compare it to the country shown in your profile.

 

If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.

 

Also, your payment method (if you used one for Premium) must match your country too, so you may need to delete it to update countries.

 

Change your country setting in your profile page so it matches what your IP address shows.

 

Hope it helps. 🙂

osorniosRock Star 24
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Sophie1228
Casual Listener

Thank you so much!!

osornios
Rock Star 24
Rock Star 24

You're welcome. Glad I was able to help. 🙂

osorniosRock Star 24
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miratoukan
Newbie

i am also facing a similar problem. I moved countries and cannot change the address by "editing profile". Doesn't allow me to change countries as a free user?

thanks

 

cjcv27
Newbie

the premium account we signed up is on mexico but we are in the Philippines some of the words and other songs are mexian songs how can we change our country settings without paying another subscription?

 

osornios
Rock Star 24
Rock Star 24

Hey @cjcv27,

 

In this case, it's better to delete your payment info before changing countries. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

 

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 
After you've removed your payment info, change your country in profile to Philippines, and resubscribe to Premium with the new card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.
 
Your payment card country must match your country in profile, and the country of your IP address.
 
Hope it helps. 🙂
osorniosRock Star 24
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blonetanboys
Newbie

Hi! I'm from the Philippines 🙂 the reason why I wanted to change my country from Philippines to US is that we ARMYs(BTS fans) needs to stream their song "Blood Sweat and Tears" in spotify with the location in the US for it to be in the HOT100 cause it's a really big help for them to boost their judging points to win in the Golden Disk Award. So, do I really need to pay? 😞 I hope you can help me ~

eptzas
Newbie

I live in Mexico but, i bought two gift cards in the US and I can´t use them because of my country. Can I change my country without adding my credit card?

 

osornios
Rock Star 24
Rock Star 24

@eptzas

 

Delete your payment info if you have it in the system.

 

You may need a VPN to get an US IP address to change your country in your profile page

 

TunnelBear is a good one.

 

If you created your Spotify account using Facebook. Your country will match the one you have in Facebook. You need to change it from your Facebook account page.

 

osorniosRock Star 24
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DanielNobre
Casual Listener
My wife and I are currently temporarily living in different countries. She offered me a family subscription but I'm unable to use it since I'm abroad. And since I'm on a free subscription I can't change the country, even when I'm actually in the same country as she is for a couple of days!

I think putting the onus on the user on this is really really bad customer experience. Most top streaming and online services today, from Netflix to Xbox Live, from PSN to Steam they allow you to change your country in whatever subscription you have. The different country restrictions, from a user perspective, come only into play when trying to find content in a country where it is not allowed. But that doesn't mean you are not allowed to access or edit family or country account settings, you just have filtered content.

And the solution I read the most is that I have to put in a card from my wife's country to be able to do this... Again, a really bad customer experience.

osornios
Rock Star 24
Rock Star 24

@DanielNobre

 

I take you've been a Premium user before, so for you to change countries you need to delete your payment info.

 

1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/

2. Click UPDATE DETAILS.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info.
 
Once you've done this, you'll be able to change countries, depending of your IP address, and if Spotify has officially launched there.
However, I would accept your wife's offer and let her pay for your subscription since you're family after all. That way, you'll be Premium regardless of where in the world you find yourself. 🙂
osorniosRock Star 24
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DanielNobre
Casual Listener

Thank you for the suggestion. But in this account I think I've never been a premium user. Anyway since I've been in the same country as my wife for the past two weeks, I actually managed to change and save it as my country's account.

Sorry for my previous reply, apparently I just had to wait quite a bit of time to be able to finally redeem the code...

Thank you for your time, osornios!

Paulusegberts
Newbie
I live in Denmark, but pay with a card from Netherlands. Any way to get danish music suggestions?

Robertellis575
Newbie
Hello

I live in the uk but when living in france for 5 months changed m'y spotify settings to France. Now back in the uk i am unable to change it back. I havé gone into my profie and tried to change it but there is no uk option.
Help what do i do?

Hatikoduti
Newbie

Hi I've registered my free acount in UK but the country showed up as USA...

and can't change it !!! please help me...

ciiifreitas
Newbie

I can't change my country WITHOUT PAYING!!!! HELP PLEASE!

maxhem
Casual Listener

I have repeatedly been directed to forums to solve my moving country problem, and as we know this is useless.

 

I just sent the following (third attempt at direct contact) email to Spotify. Someone please respond?

 

"Hello,

I have moved countries, from Australia to the UK.

I cannot change my country, and previous requests for someone to change my country have been ignored or replied with a link to a discussion forum that was unhelpful.

Could someone please just change my country to UK?

Thank you for you time.
Best Wishes,
Max"

 

 

MattSuda
Rock Star 24
Rock Star 24

@maxhem 

 

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaRock Star 24
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user-removed
Not applicable

Hello, I have a Free Account on Spotify and I recently moved to another country, after 14 days it has stopped working and the option to change country in unavailable. 


1. Your previous country of residence: France

2. Your previous zip code/ postal code: 69100

3. Your new country and postal code
Austria
1110

 

Spotify Cas # 02916700


I would appreciate if this was solved quickly because it has been q few days without Spotify now.
Thank you. 

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