I can't change my country without paying?? I live in the US!

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Re: I can't change my country without paying?? I live in the US!

LaurenAlesia
Newbie

I'm having an issue with this as well. I made my account in the US, where I live, but am staying in France for 3 months for a study abroad program. I have nothing but US bank cards and don't intend to set up an account at a French bank when I'm staying so briefly. Are we saying that there's nothing I can do to use Spotify until I get back to the States?

Re: I can't change my country without paying?? I live in the US!

jjsocialtees
Casual Listener
I have the issue since 3 months and nobody came up with an answer… I am kind os desperate right now...

Re: I can't change my country without paying?? I live in the US!

MattSuda
Community Legend

@jjsocialtees 

 

I suggest you contact support so they can take a look at your account and help you with this

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

Re: I can't change my country without paying?? I live in the US!

Superenyi
Newbie
I have similar problem. I've recently moved to Hungary from the UK. I can't log in so I can't change my country. Could you change it for me so I could go on enjoying Spotify. I recommend you to everyone here:)

Re: I can't change my country without paying?? I live in the US!

MattSuda
Community Legend

@Superenyi 

 

I suggest you contact support so they can take a look at your account and help you change the country 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you can't login, try using this contact form:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

Re: I can't change my country without paying?? I live in the US!

change_my_loc
Newbie

can u please change my account to germany so i can put a gift card.

i tried filling out the contact form 2 times and it just sends me this message

 

"If you have a question about Spotify, your first stop should be the Spotify Community http://community.spotify.com/ for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

Then check out our Help pages http://support.spotify.com The FAQs contain solutions to the most common queries and guides on how to use Spotify's features.

You can also now follow or Tweet our Spotify Customer Service Team @Spotifycares for all things Spotify.

We're sure that these solutions will help you with your query. Remember that we'll keep you in the loop on any major service updates via our Twitter:
https://twitter.com/spotifystatus @Spotifystatus

Kind regards,
Spotify Customer Service Team"

Re: I can't change my country without paying?? I live in the US!

MattSuda
Community Legend

@change_my_loc 

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it and tell them you still need help. You should get a reply within 24-48 hours. 

Re: I can't change my country without paying?? I live in the US!

pierp79
Newbie

I moved to the UK two weeks ago and it's not letting me use it here! Tried changing the address but I don't want to be giving out my payment details if I'm not paying just yet. What can I do?

Re: I can't change my country without paying?? I live in the US!

MattSuda
Community Legend

@pierp79 

 

I suggest you contact support so they can take a look at your account and help you change the country 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you can't login, try using this contact form:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

Re: I can't change my country without paying?? I live in the US!

fullmetalcombin
Newbie

how do i change my country. im in canada but my account was on usa for some reason, i didnt chose that. Now my spotify wont work at all because i have to change my country but I cant its blascked out. it says read more and i click itr and it tells me to use the thing thats blacked out. this is impossible. and now i cant use spotify at all.

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