I can't change my country without paying?? I live in the US!

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Re: I can't change my country without paying?? I live in the US!

Rock Star 23
Rock Star 23

@eptzas

 

Delete your payment info if you have it in the system.

 

You may need a VPN to get an US IP address to change your country in your profile page

 

TunnelBear is a good one.

 

If you created your Spotify account using Facebook. Your country will match the one you have in Facebook. You need to change it from your Facebook account page.

 

osorniosRock Star 23
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Re: I can't change my country without paying?? I live in the US!

bdr1
Newbie

I am having this same issue. I opened my account while living in Australia but I came back now to Chile my home country. I closed my premium account because my dad inivted me to the family plan but I can't accept it because my account is in a different country. I don't want to enter my bank details because the button says "start my premium spotify" and underneath it says that by doing that I am authorizing Spotify to charge my bank account.

 

Re: I can't change my country without paying?? I live in the US!

Rock Star 23
Rock Star 23

Hey @bdr1,

 

Most of those problems come from a difference between the country shown by the IP address, and the one in your profile.

 

First, check your IP address here.

After that, compare it to the country shown in your profile.
 
If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.
 
Also, your payment method (if you used one for Premium) must match your country too, so you may need to delete it to update countries.
 
Change your country setting so it matches what your IP address shows.
osorniosRock Star 23
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Re: I can't change my country without paying?? I live in the US!

blonetanboys
Newbie

Hi! I'm from the Philippines :) the reason why I wanted to change my country from Philippines to US is that we ARMYs(BTS fans) needs to stream their song "Blood Sweat and Tears" in spotify with the location in the US for it to be in the HOT100 cause it's a really big help for them to boost their judging points to win in the Golden Disk Award. So, do I really need to pay? :( I hope you can help me ~

Re: I can't change my country without paying?? I live in the Philippines

cjcv27
Newbie

the premium account we signed up is on mexico but we are in the Philippines some of the words and other songs are mexian songs how can we change our country settings without paying another subscription?

 

Re: I can't change my country without paying?? I live in the Philippines

Rock Star 23
Rock Star 23

Hey @cjcv27,

 

In this case, it's better to delete your payment info before changing countries. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

 

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 
After you've removed your payment info, change your country in profile to Philippines, and resubscribe to Premium with the new card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.
 
Your payment card country must match your country in profile, and the country of your IP address.
 
Hope it helps. :)
osorniosRock Star 23
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Re: I can't change my country without paying?? I live in the US!

miratoukan
Newbie

i am also facing a similar problem. I moved countries and cannot change the address by "editing profile". Doesn't allow me to change countries as a free user?

thanks

 

Re: I can't change my country without paying?? I live in the US!

mmniemeyer
Newbie

I am having a similar problem and need help. I used to live in Brazil. I came to the USA last January. I can not update my country and I tried it in Edit Profile and Subscription. In EDIT PROFILE it is blocked and I can not edit Brazil, it wont let me. In SUBSCRIPTION, I change it to USA, but it goes nack to Brazil and I am not able to change payment option as well. I read all the instructions, but can not change it. I need support on that.

Thanks. Marcela Mange Niemeyer

Re: I can't change my country without paying?? I live in the US!

Rock Star 23
Rock Star 23

Hey @mmniemeyer

 

Most of those problems come from a difference between the country shown through your IP address, and the one in your profile.

 

First, check your IP address here.

After that, compare it to the country shown in your profile.
 
If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.
 
Finally, your payment method (if you used one for Premium) must match your country too, so you may need to delete it to update countries.
 
Change your country setting in your profile page so it matches what your IP address shows.
 
Hope it helps. :)
osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I can't change my country without paying??

joyla8
Casual Listener

Hello, i have the same problem but this time the country is set up as Turkey and doesnt allow me to change it to Albania or any other country. I finished studying in Cyprus now i am back to Albania and im going next to Austria,Vienna.
How can i change that everytime i travel without paying?

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