I can't change my country without paying?? I live in the US!

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Re: I can't change my country without paying?? I live in the US!

Rock Star 24
Rock Star 24

@fullmetalcombin 

 

I suggest you contact support so they can take a look at your account and help you change the country 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you can't login, try using this contact form:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
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Re: I can't change my country without paying?? I live in the US!

frodomaximuss
Newbie

Hi, ok, so I get there's nothing shady going on, but how do I actually update my billing information now that I'm in another country without being charged for the first month.

 

Additionally, I have moved to Colombia, but I still only have a US credit card. I have gone thru the upgrade purchase flow and hit the country option, but there is no option to simply save my information without agreeing to be charged for at least the first month of premium.

 

And if my memory serves, if I cancel my premium subscription, I will be charged for the first month and it will stay active until the end of that billing cycle, rather than refunding me for a prorated month.

 

I have also submitted a ticket thru the contact form asking the same thing, but have yet to have heard back.

 

Thanks

Re: I can't change my country without paying?? I live in the US!

Rock Star 24
Rock Star 24

@frodomaximuss 

 

How long has it been since you contacted supoort?

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
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Solution! 1 person liked this

Re: I can't change my country without paying?? I live in the US!

Duckdiamond
Newbie
I need help to change my country too. Currently its set to norway, but im in the us now and my 14 days are up a long time ago. Any chance you can fix this for me? :)

Re: I can't change my country without paying?? I live in the US!

Rock Star 24
Rock Star 24

@Duckdiamond 

 

I suggest you contact support so they can help you fix it

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I can't change my country without paying?? I live in the US!

stephh22
Casual Listener

Hi I have a quick question. I am currently studying in the UK and I want to buy premium but it's not letting me unless I change my account to Malaysia as I have a Malaysian card. Since I live in UK would there any problems if I change my store just to get premium or is there another way to do it?

Re: I can't change my country without paying?? I live in the US!

maxhem
Casual Listener

I have repeatedly been directed to forums to solve my moving country problem, and as we know this is useless.

 

I just sent the following (third attempt at direct contact) email to Spotify. Someone please respond?

 

"Hello,

I have moved countries, from Australia to the UK.

I cannot change my country, and previous requests for someone to change my country have been ignored or replied with a link to a discussion forum that was unhelpful.

Could someone please just change my country to UK?

Thank you for you time.
Best Wishes,
Max"

 

 

Re: I can't change my country without paying?? I live in the US!

Rock Star 24
Rock Star 24

@maxhem 

 

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I can't change my country without paying?? I live in the US!

Olivia1
Casual Listener

Hello, I have a Free Account on Spotify and I recently moved to another country, after 14 days it has stopped working and the option to change country in unavailable. 


1. Your previous country of residence: France

2. Your previous zip code/ postal code: 69100

3. Your new country and postal code
Austria
1110

 

Spotify Cas # 02916700


I would appreciate if this was solved quickly because it has been q few days without Spotify now.
Thank you. 

1 person liked this

Re: I can't change my country without paying?? I live in the US!

ciiifreitas
Newbie

I can't change my country WITHOUT PAYING!!!! HELP PLEASE!

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