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I can't change my country

I can't change my country

Hello, I started my account in China which worked fine. I spent 3 months in Amsterdam and changed my location just fine. Now I'm spending three months in Lebanon and it won't let me change it. My credit/debit is for the US so I can't do that since my IP won't match. Why could I change it easily from China to Netherlands but not to Lebanon? How do I use this?

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1 Reply

Hi there,
Welcome at the Spotify Community!

 

Could you please go to this link and check which country it says? Does it show the country you're currently living in, or something else?
If you see your current country, but you are not able to change it via the my account section, I would suggest you to get in touch with Spotify so they can manually adjust it.

 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours.

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