I can't change my region

[FIREBREATHERER]

Plan

Free

Country

Used to live in the US but just recently moved to UAE

Device

Windows laptop

Operating System

Windows 10

My Question or Issue

I just recently moved to UAE about a few months ago from the US. I used to have a free spotify account and I knew it wasn't going to work when I moved because it wasn't available in the Emirates. But on 13th November, 2018 (I think), Spotify was made available in UAE. But my account still doesn't work. It keeps saying error code 17 and it tells me to change my region. But when I tried changing my region, it asked for a zip code (ZIP codes aren't a thing in UAE). I tried putting my older zip code and even putting 00000 but it still DOES NOT WORK. Please help. Thank you

[osornios · Accepted solution]

Hey @FIREBREATHERER

Most of those problems come from a difference between the country shown through your IP address, and the one in your profile.

First, check your IP address here.

After that, compare it to the country shown in your profile.

If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.

Also, your payment method (if you ever used one for Premium) must match your country too, so you may need to delete it to update countries.

Change your country setting in your profile page so it matches what your IP address shows.

Hope it helps. 🙂

[FIREBREATHERER]

 @osornios Thank you so much. This actually worked. 

[osornios]

You're welcome. Glad I was able to help. 🙂