I can't enter to my account!

[user-removed]

Hi, I was litening to the music on Spotify today, when, suddenly, the program was closed automatically and, now, when I want to enter it says me that my username or password isn't valid. I'm payinf for an unlimited account but when I enter to the web side with my facebook account it says me that I'm spotify free user. What's happenig? After that, I ask for a new password, and it send me to a my email adress an email of welcome. Is there somebody who can help me to resolve this problem? My account is xitxarel-lo@hotmail.com Thanks you!

[Richard]

Hey, welcome to the Community.

It looks like a duplicate account was created for you, so I've deleted that now.

Please try logging back in with your original username to get things back to usual.

[nieppi]

Having the same problem..

[awintner]

Hey Richard, it looks like the same thing happened to me. Was using it, program closed and wanted me to log back in. I am paying for unlimited account and when I reenter it says I am using free and all lists are gone.
Can you delete my duplicate account?
My account is awintner@mac.com
I've been paying for 4 or 5 months now...but don't want to lose my playlists

[Richard]

Nieppi, you don't have a duplicate account. Have you tried a password reset?

https://www.spotify.com/password-reset/

[user-removed]

Same here. Very dissapointing as all my stared songs are gone...

[nieppi]

My user account name is nieppi23.

[Richard]

Hey guys, it'll be difficult for me to handle each of these individually (though I do my best) so I'd suggest first reading this thread if you think you have a duplicate account: http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Please-read-Missing-playlists-Premi...

Then if you're still having problems, drop us a line through our Contact Form, which I provide a link to in the above thread.

[awintner]

I tried following these directions but its not working...

[awintner]

Now it worked!! Thanks!!!

[mikelangelet]

Thanks Richard. I've resolved the problem now. Thanks foryour help!