I can't get into my premium account

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I can't get into my premium account

fijiwaterfan
Newbie

 

Plan

Premium

Country

 USA

Device

Samsung Galaxy 7

Operating System

Windows 10

 

My Question or Issue

About a month ago, I noticed someone kept changing my songs and adding playlists. I logged out of all my devices and just waved it off as a one time thing, but now, I am posting from a different account just to make a thread about how I can no longer get into that account, and the only emails I use in rotation were said to not be associated with the login. Help would be appreciated 

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Re: I can't get into my premium account

Rising Star 20 A_Musicophile
Rising Star 20

Hi there!

 

Is the activity on your other account still ongoing? Maybe whoever was using your account could have changed the email: https://support.spotify.com/account_payment_help/account_help/change-email-address/

If you think your account was hacked, here is a solution to a similar problem that may be of use to you: https://community.spotify.com/t5/Accounts/My-premium-account-is-hacked-please-help/td-p/876417

 

Hope this helps!

 

A

 

A_MusicophileRising Star 20
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