We're experiencing some issues with the 2023 Wrapped experience. More info here.

Help Wizard

Step 1


I can't listen music with Spotify premium free!

I can't listen music with Spotify premium free!


I've just download the Spotify premium free for 1 month, but I can't listen music.

When I want to play one song apears one message that says: "It's not possible to listen this song".


The option "Streaming High Quality" is not activated...

What can I do? 😞




1 Reply

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?

Suggested posts