I can't log in and nobody from Spotify will respond to me

[tryingtologin12]

Text says it all, if somebody could please contact me in some form so I could sort the issue out. 

[DaveDenomolos]

Hello there!

Welcome to the Spotify Community! Let's help you get logged into your account.

When you registered for Spotify did you use your Facebook details or create a username? If you registered via Facebook you can reset your password at Facebook.com.

If you used Spotify, be sure to check your email Spam filter. I'd also look through your inbox to confirm you received a confirmation email from Spotify when you registered.

Just enter your Spotify username or email address into our password reset form. When you do so, we'll send you an email with a link to create a new password.

Tip: Unsure of your Spotify username or email address? Try our handy guide to help jog your memory. 

Let me know if this was usefull!

[tryingtologin12]

Just to clarify, I set up my account through Facebook, and can access my Facebook fine. It's just that Spotify won't let me log in with Facebook anymore

[DaveDenomolos]

Ok, don't worry! Let's try to get you get you back to the beat in no time!

As you set up your account via facebook, you need to open your mobile app and click LOG IN WITH FACEBOOK.

If you are using the webplayer you may also find the LOG IN WITH FACEBOOK alternative.

You may also sign in using your username instead of your email address in the login process:

Let us know if this  solved the problem!

[tryingtologin12]

That didn't work either. The background is I was attempting to fix an earlier problem today where there was a device on my Spotify connect I did not recognize. I reached out to Spotify to get help. They put me in touch with a specialist via a chat. The specialist was asking for some document verification so he could see that I was who I said I was. As I ws getting this, I got disconnected from the chat. Since then, I have not been able to log back on through any of my devices. I attempted to login through Facebook and it says no account exists. I attempted to make another account on that Facebook and it says I can't because the account exists.

[DaveDenomolos]

Ok, let's see...

First, have you changed your facebook password? It is recomended to do so, as the access was linked to your account.

Then, please try loggin in using a different browser and clearing your cookies.

Let me know if it sends you any error messages or codes when you try to log in.

[tryingtologin12]

Did all that and it still says no account connected to my facebook, but when I try and create a new account connected to my facebook, it says that the email already exists. I've had this account for a while, obviously don't want to lose my playlists etc.


This is what it says: You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, please log in with your Spotify credentials. If you do not have a Spotify account, sign up.



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[DaveDenomolos]

Ok, let's go back some steps...

So, what I'm guessin' is that the Support Staff disconnected your Spotify account from your facebook account, so let's try to get a password reset, shall we?

Just enter your Spotify username or email address into our password reset form. When you do so, Spotify will send you an email with a link to create a new password.

Tip: Unsure of your Spotify username or email address? Try our handy guide to help jog your memory. 

Didn’t work?

If you don't receive the reset password email, check your spam/junk filters.

• If you can't access the email address we're sending the reset link to, contact the Spotify Staff so they can change the email address on the account for you. 
• If you receive the error "password reset link in not valid, or already used", try opening the password reset link in a private browser or incognito window. 

Let me know if that helped and please mark this "Accept as Solution" to help others!

[tryingtologin12]

This is what it says when I try to do that:


The username or email you provided is not associated with an active Spotify account.

[DaveDenomolos]

Ok, so both Log In options through facebook or email say that there is no account asociated, right?

Let's try to create a new Spotify account.

If you create a new account, you can contact us and we'll move your playlists, saved music, followers, and account information over.

Please use the facebook alternative, just to be sure we are not duplicating the original.

Let me know how it goes!

[DaveDenomolos · Accepted solution]

Hi there!
Came back to see if everything got solved.

If so, please remember to mark this as "ACCEPT SOLUTION" to help others.

Have a nice day!