Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I can't log in with my password. Don't remember my email account.

I can't log in with my password. Don't remember my email account.

Woke up this morning and tried to get into Spotify on my laptop, but it directed me to the log in screen. I typed my password, as sometimes this happens, but this time it didn't work. I noticed that although I typed it correctly it looked like it was actually logging in (changing the UI of the program), but then it redirected me to the log in screen again.

 

I tried to log in using my Facebook account but it looks like it was unlinked from my Spotify account. It didn't work on phone either. I need help as this account had Premium and actually provided another one with it as well. I can't reset the password as I don't remember my email account, but I do remember what password I had. Please help.

Reply
1 Reply

Hey @Aleexe!

 

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the Anonymous Contact Form.

With this form, you can reach out to Spotify without having access to the account that you use. If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Suggested posts