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I can't login! (Possibly hacked)

I can't login! (Possibly hacked)

All my devices stopped working, my passwords don't work and when i reset pass i don't get an e-mail. I suspect my account might have been hacked since i have had a security breach in multiple programs lately. I've cancelled my premiu subscription for now. How do i get in contact with a proper support to resolve this?

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1 Reply

Hey, @StoneD0G -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

When you fill out the contact form for Spotify, please mention your own email address(instead of the one from hacked account) so we can send the email to that address.

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.

 

Thank you 🙂

 

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