I can’t login into my premium account!! ))):

[user-removed]

Plan

Free

Device

(iPhone 7)

Operating System

(iOS 10)

My Question or Issue

I am using this account just to ask my question. 

So there is a very strange problem with my premium account. One day when I turned on the app I was logged off (I don’t know why) so I tried to login but when I wrote down my username and password the app said it was incorrect which was not possible because I was sure they are not. So I pressed the “login” button a couple more times and then a window saying “get help” appeared and I pressed it. Then I wrote down my username and they sent me a link to my email so I can change my password. I did it then logged in and there were no problems. But the next day when I clicked the app I was logged of again and when I tried to login there was the same problem. I was sure again I was typing everything correct but it said it was not. So I did the exact same things like the above and got in. But the day after I was logged of again and when repeated the steps I was doing earlier Spotify didn’t send me an email with the link to change my password. I am sure the email is correct because I did it two times already and now I am not receiving anything and I can’t get in my premium account.)):

Please help me!! It will be much appreciated! ((:

[Loxer]

Hey there!

Right now it's only possible for free accounts to use Spotify abroad for 14 days. You can learn more by reading this Spotify Answer.

Hope this helps!

Edit: Sorry for the inconvenience, now it should be working @user-removed 🙂

[user-removed]

The link doesn’t work and I don’t thing that is the case. Maybe my account is hacked.

[Jemi]

Hey @user-removed,

Still having trouble with this? If so, we suggest you go through this page for further instructions.

Let us know how it goes.