I can't login my account on android app, but I can...

Hum00n

Plan

Free

Country

HongKong

Device

Huawei mate30 pro

Operating System

Android 12

My Question or Issue

I can't login my account on android app, but I can login on web.

ribezaz

Hey, how are you? Welcome to the Spotify Community.

What message do you see when you try to log in to the app? So I can help you better 🙂

Cheers,
ribezaz

ribezazSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Hum00n

No message and alert displayed @ribezaz. It just gets me back to the page for the email and password where I can click on the login button.

ribezaz

Hello how are you?

It may be that a clean reinstall of your Spotify can solve your issue!

You can check out how to do this in this link:
https://community.spotify.com/t5/FAQs/Perform-a-clean-reinstall-of-the-app/ta-p/4746485

Keep me informed, so I can keep helping you!

Cheers
ribezaz

ribezazSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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