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I can't login or recover my password

I can't login or recover my password

Just two-three days ago, my account got hacked but I got everything fixed.

My saved music all got removed so I emailed Spotify about it.

Yesterday however I got logged out of my account on my phone and desktop and I can't log back in or recover a password. It's the exact same account which I am typing here with.

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2 Replies

Hi @Donfong


Welcome to the Spotify Community, we're glad to see you're part of the band.


Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and SpotifyCares on Facebook, just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.


Don't hesitate to drop us a message if you need us again.

 

Our best, 

When should I hear a response back? Since I am still paying for my subscription right now as it's included in my phone bill.

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