Help Wizard

Step 1


I can't login to my account PC and mobile

I can't login to my account PC and mobile







(Asus TUF gaming FX505GD, Realme Pro 2)

Operating System

(Android Oreo, Windows 😎


My Question or Issue

I can't log in into my account on the web player (when I manage to get through it only end shows something went wrong no matter how many times I refresh the page) nor the app (on the app it keeps saying my Spotify is blocked by my firewall even thou I have it whitelisted). On my phone, it was fine until I logged out and now I can't log back in it keeps saying the email and password combination is wrong.
I tried making a new account on my browser with a few other emails and it says all my emails already have an account when they have not been used for Spotify yet.
And yes I tried reinstalling Spotify on my laptop even tried clean reinstalling + cleared my browser cache too. So I'm very stuck now. Did i get banned or something?

1 Reply

Hey @Rainzeloth, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
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