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I can't open my account, I have subscription until July 2025

I can't open my account, I have subscription until July 2025

My account signed out last night, my gcash account was also unlinked. I know my log in credentials are correct. It just automatically log off. And I can't open it anymore. I have premium subscription until July 2025
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1 Reply

Hello there!

 

Thanks for coming to the Community. I'll try to help you out.

 

Can you let me know what happens when you try to log in? If you're getting a wrong email and password combination error, I'd recommend you try having a password reset here with the email linked to your account.

 

Hope that does the trick!

Jose_MSpotify Star
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