I can't open spotify on my samsung galaxy s4 mini

[asede1234]

Hello, ever since i updated my android system spotify won't open, it tells me spotify stopped and the app closes automatically, I tried uninstalling and installing the application, restarting my phone, checking wich app I download, everything, but it doesn't seem to work, and for me it is a problem because I am paying for premiun and i'm losing my money, please help me.

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[Ox1]

Hello!
First of all, did you post this post from a computer or mobile? I think you have a virus in your machine (the script in your post looks malicious)
And to the post - have you tried a clean reinstallation?

If it still doesn't work, please tell us following:

1. Exact Device (e.g. Samsung Galaxy S6)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (e. g. 2.0.0)

4. About how many playlists do you have?

Thanks 😉 Have a great day!

[asede1234]

It was with my computer, but it is weird, because I just got it checked and it was clean, the script was generated automatically, i'll have it checked, as to the post, the reinstallation didn't work, spotify still doesn't open so i'll give you the details

Device: Samsung Galaxy S4 mini

Operating system: 4.4.2

Spotify version installed: 3.8.0.800

Playlist: About 17 in general, but 11 downloaded

Thanks

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[Ox1]

Thanks! I've escalated this post to Spotify. they will have a look at it 😉
Have a great day!

[Ox1]

Can you please update your Android to the latest version? And how much free space do you have on your phone? You should have at least 500 Mb of free space for everything to work fine 😉
Have a great day!

[asede1234]

The problem is my android tells me that it is already updated and won't update more, and I already have the 500 Mb free

Thanks a lot

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