I just tried to register my daughter for spotify so that she can use our family subscription and it doesn't work. I tried with two different email-addresses but it sort of times out.
In order to add a family member, your family member needs to have their own Spotify account. Once they have their own account, follow these steps:
Then, so your family members can accept your invite, get them to follow these steps:
Thank you for coming back to me. I had managed to send the invite BUT for some strange reason it doesn't work for her to sign up. This is really annoying.
Is there a way for Spotify to look up the issue?
Hey @lukasbrunbauer.
Thanks for getting back to us!
Be sure that the email address you are issuing an invitation to, is already associated with an active Spotify account. Because it's important that when your daughter opens the email invitation, she uses her own person login credentials to accept the invitation. Have her open the email in an incognito browsing session if it's still not working.
Hope it work of course! Let us know if you have further questions.
Have a nice day.
Hey @lukasbrunbauer.
Thanks for getting back to us.
Could you describe what's happening when your daughter tries to accept the invite for the Family plan? If you think a screenshot would help to better illustrate the issue, feel free to send one over.
Thanks! We'll be looking out for your reply.
Hey @lukasbrunbauer.
Thanks for getting back to us.
Would you mind sending us that screenshot again? It doesn't seem to have attached correctly.
Thanks :)
How can I create an account for my son aged 13+ ?
Thanks for your help
This is where it gets stuck. Can't get past this point.