I can't register my daughter

[lukasbrunbauer]

I just tried to register my daughter for spotify so that she can use our family subscription and it doesn't work. I tried with two different email-addresses but it sort of times out.

[corrieanna]

In order to add a family member, your family member needs to have their own Spotify account. Once they have their own account, follow these steps:

1. Go to your account page.
2. Click Manage.
3. Click on an available Empty Slot.
4. Click Invite Member By Link or enter the e-mail of the person you want to invite. Click Send Invite.

Then, so your family members can accept your invite, get them to follow these steps:

• If you already have a Free or Spotify.com-created Premium account: the “Redeem token” web page will open in your browser with a long redeem token number pre-filled in Token. Click Redeem.
• If you do not have a Spotify account: you will be led to create a Free level account. After doing so, click Accept Invitation again on the email and the “Redeem token” web page will open in your browser with a long redeem token number pre-filled in Token. Click Redeem. 

[lukasbrunbauer]

Thank you for coming back to me. I had managed to send the invite BUT for some strange reason it doesn't work for her to sign up. This is really annoying.

Is there a way for Spotify to look up the issue?

[Guido]

Hey @lukasbrunbauer.

Thanks for getting back to us!

Be sure that the email address you are issuing an invitation to, is already associated with an active Spotify account. Because it's important that when your daughter opens the email invitation, she uses her own person login credentials to accept the invitation. Have her open the email in an incognito browsing session if it's still not working.

Hope it work of course! Let us know if you have further questions.

Have a nice day.

[lukasbrunbauer]

Thanks once again but NO that's not the issue.

Whenever my daughter or I try to register her the process gets stuck. I
have the impression that spotify blocked the email-adress for some reason.

Is there a way to get in touch with Spotify directly?

thanks again!

[Peter]

Hey @lukasbrunbauer.

Thanks for getting back to us.

Could you describe what's happening when your daughter tries to accept the invite for the Family plan? If you think a screenshot would help to better illustrate the issue, feel free to send one over.

Thanks! We'll be looking out for your reply.

[lukasbrunbauer]

This is where it gets stuck.

[image: image.png]

[Peter]

Hey @lukasbrunbauer.

Thanks for getting back to us.

Would you mind sending us that screenshot again? It doesn't seem to have attached correctly.

Thanks :)

[jp85]

How can I create an account for my son aged 13+ ?

Thanks for your help

[lukasbrunbauer]

This is where it gets stuck. Can't get past this point.