I can't sign in! The country doesn't match the one set.

[greggiardo]

Hello, 

I have moved from Spain to Ecuador. I have change my region on spotifuggle profile but still can't log in.... SOWS

Thanks, 

P.d: I have a free account. 

GR

[Peter__]

Have you tried reinstalling the app?

http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

[greggiardo]

Thanks for ur reply. Ive try to reinstall... stil doesnt work, nor my iphone or ipad. I just got the premium account... still doesnt work. 😞

[Peter__]

Are you definitely logging into the apps using the same details as online when you purchased your premium? What username is shown in the receipt email?

[greggiardo]

yes, im sure, i checked it and everything looks ok 😞

[devotional]

The same thing with me, changed country, updated to premium and still can't login on my Mac.

I can still login and stream on my iPhone though

[Peter__]

Have you tried reinstalling the app?

[greggiardo1]

Problem solved! i didnt realise that ihave created 2 accounts: one with facebook and the normal one. 

[SummerSun]

Hey guys,

I have the same problem:

I am living in Germany and never left the country since I first installed Spotify. Now I moved to another apartment, wanted to log in to Spotify, but Spotify tells me my IP address doesn't match my country - for some reason my account settings say I am living in the US. I cannot change the setting because I have a free account and don't want to upgrade to premium yet.

I already reinstalled Spotify on my Laptop but the problem remains unsolved.

Hope you can help me!

Greetings 🙂

[Jamie]

Don't panic! Just get in touch using our online form and one of our advisors will be happy to help fix this for you. If you receive an autoresponse, just send an email directly in reply and someone will be in touch shortly.

[SummerSun]

Thank you very much for the help and the link 😉

I just sent an e-mail and hope I'll be able to listen to my starred music again very soon!

Greetings!

[Ferd]

Hey, 

I'm having a problem logging into my account, could you please help me? I've tried to reinstalling it and nothing changed, whenever I try to log in through Facebook it gets redirected to facebook but nothing happens.

Thank you for your attention.