I can't solve "Error code: accesspoint:19"

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I can't solve "Error code: accesspoint:19"

Jhhan
Visitor

Plan

Free

Country

South Korea

Device

Laptop

Operating System

Windows 10

 

My Question or Issue

I think my recent change in country settings caused this error. I can't log into my desktop app while I can in my browser and my phone.

 

I have tried reinstalling spotify on desktop, rebooting my computer, copy pasting my email and password but nothing worked.

Please help

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4 Replies

Re: I can't solve "Error code: accesspoint:19"

kr-sjang
Music Fan
This is also happening on Premium, and happens with accounts having location as South Korea.

Re: I can't solve "Error code: accesspoint:19"

Alex
Moderator
Moderator

Hi there folks,

 

Thanks for reaching out about this in the Community!

 

Currently the Desktop app is not supported for South Korea.

 

We're always aiming to improve our features so we hope you’ll continue to use the service on the other apps and find it gets better in the future.

 

In the meantime, you can use Spotify on desktop with our Webplayer.

 

Don't hesitate to reach out again if you have questions.

 

Cheers.

AlexModerator
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Re: I can't solve "Error code: accesspoint:19"

petervickerman
Newbie

... and when will it be supported?

Re: I can't solve "Error code: accesspoint:19"

Mihail
Moderator
Moderator

Hey @petervickerman,

 

Thanks for posting.

 

We can't set an exact timeframe for when this feature will be supported, but we recommend that you keep an eye out on our Newsroom. That way you'll be informed about all new developments. 

 

Hope this info is useful. Let us know if there's anything else we can help with.

MihailModerator
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