I can't upgrade to premium account with a gift Card

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I can't upgrade to premium account with a gift Card

Darkuter
Casual Listener

I currently have a unlimited subscription for another 42 days. I received this subscription also with a gift card. Now I bought a new gift card for myself (happy me) and I want to upgrade to Premium, but when I fill in the code and choose 3 months premium upgrade it get the message 'We are currently not able to redeem this code'. Does anybody has this problem?

 

I probaby has something to do with Payment Method. I don't wanna use Paypal or Visa.

 

It's also saying:

Please select which Spotify product you would like to redeem below. If you choose to upgrade to Spotify Premium your remaining 41 days of Spotify Unlimited will be converted to days of Spotify Premium.

 

So it probably is possible.

15 Replies

Re: I can't upgrade to premium account with a gift Card

David
Spotify Legend

Hey!

 

I've just taken a look at your account - only the one gift card is on your account at the moment, so the other one hasn't been redeemed, as you said. What may be happening is that it would not accept the card until the other subscription is finished.

 

What you could do, however, is follow the steps mentioned for changing Unlimited to Premium. This will halve the 41 Unlimited days left on your account, and convert them into Premium. Then, you should be able to use the 3 months Premium straight away on your account.

 

Airhorn Enthusiast

Re: I can't upgrade to premium account with a gift Card

Darkuter
Casual Listener

Hey,

 

thx for the quick answer. But I already tried your suggestion. If I convert my 41 Unlimited subscription to 20 days Premium subscription I have to fill in a paying method. This is what i get:

 

It looks like you've not added payment details to your account yet. Please add your payment details here.

 

And since i don't wanna use visa or paypal I'm still stuck. Is there another way to work around this problem?

Re: I can't upgrade to premium account with a gift Card

David
Spotify Legend

Hmm, I think I understand now. It seems that the subscription with the card is locked from your first choice. I've just checked with our payment team, sadly you'd have to wait for the Unlimited days to end before the Premium card can be added to your account. 

Airhorn Enthusiast

Re: I can't upgrade to premium account with a gift Card

Darkuter
Casual Listener

Isn't there a way that i could e-mail my code and 'you guys over there' 😄 upgrade my account to premium?

Re: I can't upgrade to premium account with a gift Card

Darkuter
Casual Listener

I'm also willingly to give up the rest of my Unlimitied Subscription. That would mean I automaticly downgrade to Free subscription and than I can use my card. I really wanna use Spotify mobile for worktraffic.

Re: I can't upgrade to premium account with a gift Card

ellneu
Casual Listener

Hey!

 

I have the same problem as "Darkuter":

 

"If I convert my 41 Unlimited subscription to 20 days Premium subscription I have to fill in a paying method. This is what i get:

 

It looks like you've not added payment details to your account yet. Please add your payment details here.

 

And since i don't wanna use visa or paypal I'm still stuck."

 

 

As he asked – Is there another way to work around this problem? Or is it still impossible?

Thankful for answer!

 

/ellneu

 

 

Re: I can't upgrade to premium account with a gift Card

David
Spotify Legend
Hello there,

Sadly you cannot change the type of subscription after redeeming a giftcard. So, if you select Unlimited, you will have Unlimited for your chosen duration, and likewise with Premium.
Airhorn Enthusiast

Re: I can't upgrade to premium account with a gift Card

ellneu
Casual Listener

Hi again! 

 

Ok, sounds pretty stupid, you guys should work it out..

Luckily I only have 2 weeks left of my subscription, but for those who have 41 days, it isn't.

 

Thanks for the quick answer anyway!

Re: I can't upgrade to premium account with a gift Card

koenbrits
Regular

Hi there,

 

I'm having this issue as well. Only my Unlimited runs throughout Semptember. When I put a Paypal account to my account, will I be able to convert my gift card into a Premium account? And if so, will I be charged for it?

 

Greets

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