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Ameba99 · 2016-12-05

I'm from Brazil Sorry for my english , byt when i selected the mode of pagament , the promotion loses
Quando eu crio o boleto ele não cobra o valor da promoção cobra os 50 reais normais

Bittencourt · 2016-12-05

Oi @Ameba99, tudo bom?

Essa promoção é apenas para novos usuários que ainda não usaram Premium -- é seu caso?

Se for me fala, pra investigarmos a causa!

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Renee13 · 2017-01-22

I have the same problem and I have never used premium before. So what do I do? because I have paid for one month now and that was 10 euros. while they told me 3 months for 1,99

Bittencourt · 2017-01-22

Hi @Renee13, welcome to the Spotify Community!

Do you have the receipt of the purchase? If you do it will be easy to solve your case.

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