I cancelled but I was still charged

[user-removed]

I'm still having this issue. I don't have an extra account, and I don't believe I ever used facebook to log in either. I would really just like my account and subscription cancelled. I've already sent my "details" via email and I have tried to have my premium cancelled a long time ago- and I only just realized it was still taking ten dollars a month from my account. I'm in college. I can't afford this. Please fix it. 

why don't you have a cancel button that actually works without having to  get mods involved???

[Goodman]

Hi there. I'll ask someone from CS to reach out to you asap.

[angry_gordon]

same thing is happening to me, I was charged even though i cancelled it a week before my renew date. The weird thing is i was charged half the normal price, but I was never approved for student discount, help