I cancelled my account a few months ago and to this day, i am still being charged

[user-removed]

Hi,
Well i was a premium user for a while, and decided i wanted to cancel my subscription. After i did, I thought that was it. the month had past and i was charged. I didnt really think bad about it and didnt complain. but for the two months that proceeded after that i was still being charged. now i checked my account and i am NOT a premium user, so my question is why am i still being charged? I want a full refund for the months that I was charged for after my cancellation. BTW this is the third attempt to get help. Please contact me asap. thanks you.

[meahtenoha]

Hi iimonsterpanda - This is something that our payments team can certainly help you with. Please fill out our contact form so that they can lend you a hand. 

[user-removed]

i have and they sent me here

[meahtenoha]

Ah, just reply directly back to that automated message. Your case will reach a member of our payments team 🙂