I cancelled my account but still was charged

[AstaKaren]

Hello,

I tried the free trial of Spotify. When the free trial was almost over I decided that I wanted to remove my credit card information since I did not want to start paying for a subscription at the end of the free trial.

Spotify did not allow me to do this and I was informed that I could only cancel the subscription when the free trail was over. Now the free trial is over and I have cancelled, yet I was still charged for a month subscription! I would like to get a refund, as I would not want this to get in the way of me enjoying Spotify.

Thank you 🙂

[Adam]

Hey there, get in touch here and one of our support team will get back to you as soon as they can. If you get an automated response, reply back to it directly.

[AstaKaren · Accepted solution]

I did that and I got an automated response that told me to post here.

But I just recieved another email from Spotify and I got my refund. So everything worked out 🙂
Thanks!