I cancelled my account

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I cancelled my account

hannafilosa
Casual Listener

I canceled my Spotify on the night before it was to be renewed, yet I still got charged. I want a refund because I am no longer premium but I paid. If anything charge me for a student account, not a full premium account.

7 Replies

TobiasYoung
Composer

Hey @hannafilosa, welcome to the Community!

 

 The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription. 

hannafilosa
Casual Listener

Yeah, I got a confirmation of cancellation, but I was still charged. I don't even have premium and I was still charged. @tobiasyoung

hannafilosa
Casual Listener

Yeah, I got a confirmation of cancellation, but I was still charged. I don't even have premium and I was still charged. @tobiasyoung

 
 

TobiasYoung
Composer

Hey @hannafilosa!

 

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails--that will mean your extra account is registered with that email. 

 

If you don't have another email address, note how you log into the Spotify app usually. 

  • If you use your Facebook details try entering your Spotify username (if you created one originally).
  • If you use your Spotify username try entering just your email address. 

hannafilosa
Casual Listener

No, this is the only active email address I use. Why am I being charged if I do not even have premium. I would like a refund.

TobiasYoung
Composer

Hey!

I have escalated this to a moderator, they will respond soon with an answer. 🙂

Melody
Community Manager
Community Manager

Hey there @hannafilosa!

 

Thanks for letting us know.

In this case, we'd recommend reaching out to our Support folks. They'll be able to take a look at things backstage.

 

Don't worry, it's super easy and you can get hold of them one of the below ways: 

 

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

Let us know if there's any other questions 🙂 

 

/M

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