Help Wizard

Step 1


I cannot book Premium with my Spotify account!

I cannot book Premium with my Spotify account!

Hello everyone,


I was using my account with the free version for a while now. I already had premium subscribed before that. Now I want to book the premium version again, but I can only choose the family version, the student version, or the 1 year paid version, but not the simple Premium. Do you know a solution for that problem?


Thank you very much in advance.

3 Replies

Hey @user-removed, welcome to the Community!


That's strange. Try signing up for Premium here using an incognito window to see if it makes a difference.


Be sure to let us know how it goes.



thank you very much for your reply. 

It still does not work, even if I try to log in using the incognito window. I can only book the family spotify and the student spotify. Do you have another suggestion?




Hey there, @user-removed


Thanks for letting us know.

Can you confirm what you're seeing under subscription type here:

Can you also send us a screenshot (making sure no personal/private account info is on display) showing the options you have available when trying to subscribe?

Keep us posted!

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