I have tried to upgrade to the family plan, and cannot make it work. My family was always getting a message that the address is not the same, but it is. I tried cancelling the premium and starting again, but I cannot do that either. At this point I am pretty sure I am paying for something I cannot use.
How do I get customer support? I have been working on this for 90 minutes now. I am in tears! Please help!
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