I cannot make the family plan work

[user-removed]

I have tried to upgrade to the family plan, and cannot make it work.  My family was always getting a message that the address is not the same, but it is.  I tried cancelling the premium and starting again, but I cannot do that either.  At this point I am pretty sure I am paying for something I cannot use.  

How do I get customer support?  I have been working on this for 90 minutes now.  I am in tears!  Please help!

[user-removed]

Hey @user-removed!

We'd recommend you get in touch with us via this contact form.

You can also find us on Facebook or Twitter.

Give us a shout, we'll be happy to help.

[JenniferL1 · Accepted solution]

Thanks so much! Chat support got me all sorted out.