Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is the error I am getting after trying to renew my premium, I had to change my payment info, And Ive done almost anything I can to fix this, But I keep ending up here! Someone please help!
Hi Dauntless-Wolf - Welcome to the Community.
So the first thing to do when receiving this error message is double check your credit card meets all these requirements:
1. Your card must not have expired.
2. The country set in your Spotify account profile must match the country where your card is registered. If you intend to use a payment method in another country, you can make this selection on your Subscription page (We can only accept payment from our launch countries).
3. Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard securecard card).
4. Your card must be open to be used for foreign purchases.
5. There are some banks that require other security authentication, the most common being 3DSecure.
Once you have checked all of the above, please try again to subscribe from the subscription page of your account.
If it still doesn't seem to be working, you should try discussing this with your bank.
Got the same problem here, and EVERYTHING is in order ! my first payed month just finished and iam trying to re sup
Same here! I dont understand...
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…