I cant change country

[jonasklint]

Hi, I cant change country from US to Sweden. Payment method is my Swedish creditcard, but my "land" is still US. Ive tried to follow the instructions, but I cant see the three dots (...). What can I do to change it??

[Maxim]

Hey @jonasklint,

Can you please post a screenshot of what you're seeing? Thanks 🙂

[jonasklint]

Hi, To change country I read that i would click subscriptions and then the tree dots..... I dont see the dots.....

[jonasklint]

Hi, do you know what to do? 🙂

[Maxim]

@jonasklint,

I'm still waiting on a reply from a Moderator 🙂

Thanks for your patience.

[jonasklint]

Hi, have you heard anything? Its strange that i cant change coutry, the instructions isnt correct..... I hope to solve this soon! Thanks!

[Maxim]

Can you please clear your browser's cache and cookies and then try it again?

If that doesn't help, please try it in your browser's ingocnito mode.

Thanks!

[jonasklint]

Hi, it didnt work... how hard could it be to change counrty? Is there anyway someone can do it for me, I mean someone from Spotify? 

[Maxim]

Thanks for letting me know.

Can you please try it on another device and/or another browser?

[jonasklint]

Didnt work.... the instuctions have a picute of a screen, but when i try to click this screen doesnt show...

[jonasklint]

When I click subscriptions, there is no UPDATE DETAILS.... only UPDATE.....

[Maxim]

That's the same button, just named differently. Try clicking it and check if you can see three dots on the page it's redirecting you to.

[jonasklint]

There is no dots, thats the problem...

[Maxim]

I appreciate you trying those steps out! As these have still not done the trick, I'd recommend reaching out to Support.

Don't worry, they'll be able to take a closer look backstage 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[jonasklint]

Thanks! Where can I find Support?

[msnwhnsn]

The website is a total mess...

But if you click "Get Premium" (even though you already have it), you should see the "..." button and then be able to change country.

[jonasklint]

Hmmmm, i find the three dots, but i think my accont changed to premium, from prmium family..... I manage to find the three dots and changed it to Sweden, but when i looked at my accont, its still USA..... 

I agree, the site is a mess.....

[jonasklint]

One question, is there anyway i can talk to someone or is there a chat? This starts to be almost like a joke......

[charletttt]

I just have the exact same problem!!!! I tried everything that was suggested here, but nothing works. It's really annoying 😕

[Maxim]

@jonasklint,

All support channels are linked in my post where I direct you to Support 🙂